Help, when you need it.
Real engineers. Clear answers. Across cloud, hardware, and domains — one place to get unstuck.
Find your answer
Start with the area you need. Each path leads to docs and a ticket when you want a human.
Getting started
Create your account, deploy your first service, and learn how the dashboard fits together.
Get orientedBilling & invoices
Multi-currency billing, invoices, payment methods, and how volume pricing is applied.
Manage billingDomains & DNS
Register, transfer, and point domains. Edit DNS records and resolve propagation questions.
Open a ticketCloud & hosting
Plans, scaling, deploys, and uptime. Diagnose performance and connectivity with our team.
Open a ticketHardware & shipping
Order status, DHL tracking, warranty, and rack delivery worldwide. We ship and we follow up.
Open a ticketAccount & security
Logins, team access, two-factor, and account recovery. Keep your infrastructure yours.
Get helpWays to reach us
Pick the channel that fits the moment. All of them lead to people who run infrastructure for a living.
Ticket support
Open a ticket and track it end to end. Threaded, timestamped, and tied to your account so nothing gets lost.
Documentation
Step-by-step guides for deploys, DNS, billing, and hardware setup. Written to be read once and remembered.
Status & incidents
Live system status for cloud, network, and registry services. Subscribe and know before you have to ask.
Account managers
Business and volume customers get a named contact who knows your setup. Strategic help, not a queue.
Common questions
Most tickets receive a first reply within a few hours. Business and account-managed customers are prioritized, and urgent infrastructure issues are escalated immediately.
Your invoices, billing history, and payment methods live in the customer dashboard under Billing. We support multiple currencies, and volume pricing is reflected automatically once it applies to your account.
New registrations and DNS changes propagate across the internet, which can take up to a few hours. Confirm your records in the dashboard's DNS manager. If it still doesn't resolve after that, open a ticket and we'll trace it with you.
Yes. Compute and storage scale from the dashboard, and changes take effect without rebuilding your service. If you're unsure which plan fits your workload, our team will size it with you.
Physical servers and infrastructure gear ship worldwide via DHL with tracking attached to your order. You'll see shipment status in your dashboard, and we follow each delivery through to arrival.
We do. Request a quote for volume cloud, custom hardware builds, or distribution, and a specialist will negotiate terms directly with you. Visit /quote to start.
Yes. Business customers can be assigned a named account manager who knows your environment, helps plan capacity, and serves as a direct line for anything that matters.
Still stuck?
Talk to us directly, or open a ticket and we'll take it from there.